All,
In this Holiday Update:
Our Holiday Office and Support Schedule
The Portal Access
Our holiday office schedule is as follows:
Week of Oct 20th -
Monday-Wednesday open 8:30 AM – 5:00PM
Thursday – Closed, emergency support only on-call or through the portal
Friday – Business Offices Closed, but Clarkston support desk only - open 8:30AM-5:00PM
Saturday – Clarkston Office open 8:30-5:00PM
Sunday – Tech Support Only - on-call
There are several ways to reach tech support:
- Open ticket in the customer portal (see below)
- Call 509-769-3030 select option ‘1’ (Normal business hours only)
- Send an email to tac@rodeointernet.com
Each of these methods are monitored, but the fastest way is to open a ticket in the Portal. Don’t have access to the Portal yet? Read on!
Customer Portal Access
Any person who is an authorized person on your Rodeo Networks account can get Customer Portal access. What can you do in the Customer Portal? Well, you can change plans, find out commonly asked questions (FAQs), send communications to any department within Rodeo, and of course, open a trouble ticket. How do you get access? Simple… just send a message to info@rodeointernet.com requesting customer portal access and we’ll get you signed up for the portal. Once you have been given authorization to access the portal, you will receive an email with the login username and password, and the URL to access the Portal. It’s that easy. So, sign up for Portal access today!
Happy Thanksgiving!
Your Rodeo Networks Team
O: 509-769-3030