November 2023 - Rodeo-networks - list2.rodeonetworks.com

Thanksgiving Week Schedule for Rodeo Networks
by Rodeo Networks Customers 20 Nov '23

20 Nov '23

All, In this Holiday Update: Our Holiday Office and Support Schedule The Portal Access Our holiday office schedule is as follows: Week of Oct 20th - Monday-Wednesday open 8:30 AM - 5:00PM Thursday - Closed, emergency support only on-call or through the portal Friday - Business Offices Closed, but Clarkston support desk only - open 8:30AM-5:00PM Saturday - Clarkston Office open 8:30-5:00PM Sunday - Tech Support Only - on-call There are several ways to reach tech support: 1. Open ticket in the customer portal (see below) 2. Call 509-769-3030 select option '1' (Normal business hours only) 3. Send an email to tac(a)rodeointernet.com <mailto:tac@rodeointernet.com> Each of these methods are monitored, but the fastest way is to open a ticket in the Portal. Don't have access to the Portal yet? Read on! Customer Portal Access Any person who is an authorized person on your Rodeo Networks account can get Customer Portal access. What can you do in the Customer Portal? Well, you can change plans, find out commonly asked questions (FAQs), send communications to any department within Rodeo, and of course, open a trouble ticket. How do you get access? Simple. just send a message to info(a)rodeointernet.com <mailto:info@rodeointernet.com> requesting customer portal access and we'll get you signed up for the portal. Once you have been given authorization to access the portal, you will receive an email with the login username and password, and the URL to access the Portal. It's that easy. So, sign up for Portal access today! Happy Thanksgiving! Your Rodeo Networks Team http://www.rodeointernet.com O: 509-769-3030

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Weather Advisory - Rodeo Networks
by Rodeo Networks Customers 10 Nov '23

10 Nov '23

All, We have started a program to notify customers when we think there will be adverse affects from weather, fires, or other things that may impact services. We are following a NOAA Weather warning for our area. The US Weather Service has issued a "High Wind" warning for our service areas. Winds are expected to be consistently between 25 and 40 MPH with gusts above 50MPH. This means that possibly there will be wind damage to trees, power lines, and structures. One example of how winds can affect internet services from Rodeo is that a wind gust can drop a tree branch on the antenna and cause it to come out of alignment or get bent or damaged in other ways. This will cause your service to go out. Additionally wind can drop branches on power lines causing power outages or spikes in the area on the power grid. This could impact the circuit in your home causing a powersupply on the equipment to fail due to the spike or resurgence of electricity. We are monitoring the winds and forecast for tomorrow (The warning is in place 11-11-23 10:00 AM - 10:00 PM) and if parts of our infrastructure are damaged we will have crews responding to outages if they occur. Your Rodeo Networks Team! http://www.rodeointernet.com O: 509-769-3030

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Rodeo Update 11/6/23
by Rodeo Networks Customers 06 Nov '23

06 Nov '23

In this update: Fiber Progress System Uptime System Expansion Ideas? TV Deals Internet Deals - Special Pricing for November! Moving the Office New Kid(s) on the Block Fiber Progress Rodeo is pleased to update you that the new Clarkston Heights Project is ongoing and we can deliver Internet, Television, and Telephone to certain areas of the Clarkston Heights. We are delivering Gigabits of Speed, and we call the product the Rodeo Blaze! You can get fast, reliable, low cost internet in your house delivered by State of the Art Fiber Optic network. Also, if you are a Rodeo customer and refer someone to Rodeo for either Fiber or Wireless services, TV, or Telephone, you can get ONE MONTH FREE of your service! Just give us a call at 509-769-3030 option 2 and let us know who you are referring. If they sign up, you get a freebie! Also, we want to let you know that we can also provide fiber services to businesses in certain areas of Lewiston. If your business needs fiber based Internet, TV, or Telephone, let us know! Finally, the project to provide Fiber in the Grantham area in Clarkston is moving along nicely. We should be able to start delivering the Internet, TV, and Telephone services in that area by February 2024. This area is roughly defined as Fair Street, to Chestnut, to the river to 13th Street. We are taking signups now, so get your fiber secured and be the first in the area to get on Rodeo Fiber! If you are a Wireless Customer now in the Grantham area, you can get converted for free and get discounts on your monthly fiber bill. System Uptime The Rodeo Networks System has been running very well since our last update in October. In fact, we have had 99.89% uptime on the wireless network system-wide and some nodes have been as high as 99.99% up! This is exciting especially since we have had a rough summer on the wireless network with lightning strikes, rodents chewing through cables, and equipment upgrades. We did have an outage on 11/4/23 for 45 minutes that was due to a weakened power supply which was repaired almost immediately once the fault was pinpointed. But what is even more impressive is that OUR FIBER NETWORK has had better than 99.9999% uptime (that's less than a couple seconds of downtime!) uptime at full bandwidth since it went online in July. It's been PERFECT! We are proud of that feat! This uptime is better than MANY national providers providing service in our areas! We will continually upgrade and improve our networks to server you better. If you are having network slowdowns or service interruptions, we can take a look at it free of charge from our TAC team and check and see if there is something we can do to "tune up" your connection. Other times, some things may have changed the way your home "sees" the network. Customers have moved the antennas on wireless equipment and unintentionally degraded the signal. We have had people "paint over" antennas when doing home maintenance which causes the signal to degrade. Here are a few of the things that have happened at the customer's location that caused the WIRELESS internet to perform poorly: 1. "tripped" electrical breakers which shutdown the power supply to the equipment used to access the Rodeo Network 2. Family dog "chewed" through data cables 3. Roofers hit the antenna when putting on new shingles 4. Gutter fell down and hit the antenna 5. Wind blew tree branches on to the antenna 6. Trees grew up to block the signal 7. Someone parked and RV in front of the Antenna blocking it's line-of-sight to the tower serving their home 8. Fireworks hit the equipment 9. Customer changed their password on their home router 10. Neighbors got the password to their wi-fi and put 10-15 extra devices on their home network (they didn't know the kids shared the WIFI password with neighbor kids) And more. So please ask our TAC (Technical assistance Center - 509-769-3030 option 1) to do a "Link Analysis" (they are free) on your link to ensure you are getting full bandwidth on your WIRELESS connection to Rodeo and discuss any options to improve your link to our networks. System Expansion Ideas? Rodeo is considering expanding both our wireless and our fiber networks. We are currently considering expanding services to Waha, Julietta, Kendrick, and other locations. We would like to hear from you as to where YOU would like to see Rodeo Services. As an example, it would be reasonably possible to provide fiber services to Pomeroy. It may be possible to provide services to Genessee, Uniontown, or Lapwai. Let us know your thoughts as to where you think you could use Rodeo services? TV Deals One of the things that Rodeo TV does is help you lower your TV costs. If you total all the streaming services that RodeoTV provides, you would spend over $150! Now RodeoTV can provide you great networks like Disney, ESPN, FOX, and Discovery plus 100 more channels for less than $115! Now that's a savings! Give us a call and talk to us about how we can provide TV services for you along with DVR, Movies On Demand, BingeTV, and Catchup TV! But for the Month of November, Sign up before Nov 21st for TV services at any tier and get ONE MONTH FREE, AND FREE Installation! That's as much as a $200 discount! Call today and get started with RodeoTV! Internet Deals We are pretty proud of our Fiber Internet in the Heights - and to celebrate, check out these deals - Sign up before Nov 15th for our Fiber Services in the Heights and you can get: 1. Month Free Fiber Internet 2. Free Installation (labor) 3. Free equipment for the fiber interface Grantham - Sign up early and get the same deal! Did you know Rodeo has fiber costs as low as $39? Yep, it's 100mbps and it's only $39 a month in our new areas! - You know the number, give us a call. Moving the Office Rodeo is growing and adding new customers weekly (Yeee Haw!) And we need to get a different office configuration, so be looking for the official announcement of our new LC Valley location. Right now we are open Mon-Fri 10:00 AM-5:00 PM excluding legal holidays at our current address of 909 6th Street in Clarkston. We are currently studying spaces that meets all our technical requirements and office needs. We have inventory, work benches, technical support areas, sales desks, and administrative work spaces we need to plan for. It's also necessary for us to be accessible to our customers, and be convenient for everyone that wants to come and visit us. So be looking for our big announcement coming in the future of our new space. New Kid on the Block We would like to introduce Isaac, our new service tech in the LC Valley. Isaac is an Idaho native with experience gained in the Army National Guard where he has served in Kuwait for the US Military. We think Isaac is a great addition, an good guy to work with the customers. If you want to say "Hi" or have a technical question, you can call him at 509-769-3030 option 1. He's backed up by Ryan, who you can also reach at the same number. Ryan is a pretty darn good hardware guy, and is dedicated to customer support and is working hard to maintain your satisfaction with Rodeo products and services. Lastly as we approach Thanksgiving we want to let you know we stand in solidarity with Israel. Many of our staff have served in the Middle East and understand the issues there. Pray for the region daily. Also we want to say thank you for your support and being Rodeo Customers. It means a lot to us, and we do like to hear from you. Have a Happy Thanksgiving, and enjoy time with your family if you can. Family is important to us, and we hope it is to you too. Your Rodeo Networks Team! http://www.rodeointernet.com http://www.rodeonetworks.com http://www.rodeotv.net O: 509-769-3030

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