January 2024 - Rodeo-networks - list2.rodeonetworks.com

ACP Application Window closing
by Rodeo Networks Customers 31 Jan '24

31 Jan '24

Hi All, The Affordable Connectivity Program window is closing. This program, usually called "ACP", is a program where the Federal Government pays a subsidy so you can better afford your internet or telephone. They have lots of details here: https://www.fcc.gov/acp HOWEVER THE PROGRAM ENROLLMENT IS ENDING FEB 7, 2024. Rodeo is a certified ACP provider and we can help guide you through the process to get signed up for help for your internet bill. ACP can pay up to $30 on your internet costs each month. SO HURRY - the enrollment is ending, but we CAN give you info on getting signed up before Feb 7. Call 509-769-3030 and select option 3. Your Rodeo Internet Team! http://www.rodeointernet.com O: 509-769-3030

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Upgrade to Rodeo Networks Infrastructure
by Rodeo Networks Customers 23 Jan '24

23 Jan '24

All, In the next 2 weeks or so we will be switching backbone providers for our Rodeo Networks technical infrastructure. What this means is that we are upgrading the amount of available bandwidth feeding our networks. We are working to make the transition seamless and non-impactful to our subscribers in terms of service interruptions, but we are also planning for contingencies should it not go smoothly. We will be "dual illuminating" the circuits for a while. Which means BOTH will service the network simultaneously and when we are sure the new one is stable and right, we will turn off the old one. The BIGGEST impact will be those customers (primarily businesses) that require a static public IP. WE WILL HAVE TO PROVIDE NEW ONES FOR YOU during this transition. If you lose connectivity and you have a public, static IP address you are paying extra for, then please contact our NOC immediately. We will be working to ensure this doesn't happen and that the transition is seamless for you as well, but just in case. Public IPs from the old network WILL NOT WORK after Feb 7 and you will need new ones. The timeline is we will start the transition before Jan 31, and during the period of Jan 31 - Feb 7 we will be switching everyone over. after Feb 7 we will shut off the old0 feed and turn on the new. The end result? MORE BANDWIDTH for the networks to run on! We always like more of the good stuff! The NOC Phone number is 509-769-3030 - Option 1, or 509-210-3025 OR tac(a)rodeointernet.com <mailto:tac@rodeointernet.com> Your Rodeo Networks Team! http://www.rodeointernet.com O: 509-769-3030

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Weather event
by Rodeo Networks Customers 08 Jan '24

08 Jan '24

Hi All, We are monitoring the forecast to see if the weather over the next 4-5 days will impact our support or services and so far, nothing too dramatic although some parts of our service area may see significant snow. and some wind. In the east side of our service area, there are significant accumulations of snow forecast, and in the area to the north of LC Valley winds and snow are forecast in significant amounts. In the LC Valley right now it's calling for a mix of snow and rain, so we are confident the infrastructure there will be solid. We are gearing up just in case there is damage to towers or our network infrastructure from wind, snow, or ice; we will try to keep you posted either via the customer portal, or the website as to any significant outages on the network. If you don't know about the Rodeo Customer Portal, it's a website where you can find information on the network, register or enter trouble tickets, find FAQs and more. You can get access to the customer portal by being a registered Rodeo Customer, and requesting access by sending a message to info(a)rodeointernet.com <mailto:info@rodeointernet.com> - we'll get you passwords and a login to get going! We appreciate all of our Rodeo Networks Customers! Your Rodeo Networks Team! http://www.rodeointernet.com O: 509-769-3030

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New in 2024 from Rodeo Networks!
by Rodeo Networks Customers 02 Jan '24

02 Jan '24

Hi All, Just a peek into what's coming in 2024! New Fiber We have started taking new signups for fiber in the "Grantham" area in Clarkston. We already have several folks that are joining the Rodeo crew by getting our new fiber as soon as it is available in Clarkston. should be right around April 1! For those of you that are Rodeo Customers already, you can get blazing fast fiber in certain areas for the same price as our wireless options, only fast and more of everything! Just give us a call for details! Upgrading the Wireless Network! In 2024 we will be upgrading our wireless network. you will have the opportunity to get faster speeds on the wireless network - some as much as 150mbps! We'll keep you posted as that happens. It will require new radios at your home, and we have to upgrade the towers - which we will do in sections, to deliver more bandwidth on our wireless platform. In some RARE cases, some users in the right place will get more than 150Mbps! New internet feeds! We are upgrading our primary feed to our system in the LC Valley. this means that there will be more of everything - we are adding almost 10x the capacity! This means the primary backbones to the internet are undergoing these upgrades. it means better streaming, faster response from certain websites, and better performance overall.. This should become available in February. SMALL Price increases! Unfortunately, Washinton State has raised it's minimum wage (again). and for the first time in 4-5 years, Rodeo MUST increase it's prices. While we have not changed them in a long-long time we have to now. The new rates are: 1. (Spur 1) Basic Internet now $49 2. (Spur 2) Intermediate Internet now $82 3. (Spur 3) High End Internet $115 4. Installation $75 5. Customer Radio - $11.25 per month (Rent) 6. Customer Radio - $145 (purchase) We don't like raising rates and we know you don't like to see it happen either, but we have to because of the economy, cost of labor increases, and cost of materials increases.Even though costs have gone up more than 20% in the last 4-5 years, we have increased our costs in most cases less than 10%. If you are under a current contract, your rates will stay the same as is written in your agreement. (Some may not experience a rate increase for up to 12 months). Network Uptime! All, we are proud to report that the network has been available more than 99.99% over the last 30 days! We did experience an extended power outage on one node affecting less than 5% of the network, but the outage was less than a couple hours. It was due to a power failure by the electrical provider (Avista). Once they fixed their part of the electrical grid, we were right back at it. This uptime is the result of technicians and office folks who really do care about our customers and their desire to provide you with a great Rodeo Experience. Don't forget TV an Telephone! Most folks don't realize Rodeo can also provide you with great TV and telephone services along with your internet. No need for Cable, Satellite or a dozen streaming services, you can get all that and more from RodeoTV. dump the Dish and Can the Cable, tell Century Link to hit the road.All of that is in one place with Rodeo Networks! Just call us at 509-769-3030 - option 3 and we can get you going ASAP! http://www.rodeointernet.com O: 509-769-3030

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