All,
First we wanted to let you know we have fixed the problem with our network
that plagued us last week. In short, we had a part go out on a tower that
was very inaccessible to replace failed equipment that had been affected by
snow and ice (we think)... It was a simple fix (took about 10-15 minutes!)
once we got TO the tower. However it took us the better part of three days
to figure out how to get to the tower as there is no serviceable road to
that particular tower... and that location had been so stable we have NEVER
had to get there in the winter! The snow had placed an extra load on the
power systems at the tower, and the failure was in one of those systems. It
didn't affect our entire network, only a smaller segment but unfortunately
about 75 customers were affected by the outage. If you are getting this
email, you were probably one of the customers affected.
As to the access problem, we got 4-wheel drive vehicles stuck up to the
fenders in snow trying to get to the tower, and unfortunately we could not
get to the tower even with a "quad" or anything OTHER than a snowmobile, and
even then we had to "pack in and out" the last mile with snow shoes and a
pull behind sled loaded with 125lbs of tools and equipment.. We had hoped to
get to late Friday but 60 mile-per-hour winds kept increasing the snow drift
at the tower! We finally did get to the tower and replaced the part quickly.
We appreciate the patience many of you had with us, and a gesture of that
appreciation we want to offer you a 10% discount on your February bill. To
claim the discount, just send in your account name to
c.burke-adame(a)rodeointernet.com <mailto:c.burke-adame@rodeointernet.com> -
we'll deduct that amount from your invoice and let you know we greatly
appreciate you as a Rodeo Internet Customer.
Thanks SO much. we LOVE all our Rodeo Internet Customers
Sincerely,
Your Rodeo Internet Team
